Change is a constant in many of our lives. All around us technologies, processes, people, ideas and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will provide you with the tools needed to implement changes more smoothly, and to have those changes better accepted.
This workshop will also give all participants an understanding of how change
is implemented and some tools for managing their reactions to change.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
The Coaching and Mentoring Course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and goal setting. How well you coach is directly related to how well you are able to foster a great working relationship with your employees through understanding them and through strategic goal setting.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
The programme is designed to identify and manage the resolution of personal
conflict between individuals or teams. The focus is on the workplace, although
the same principles can be used elsewhere. Business teams and leaders are
equipped with a range of skills and strategies which will help them to manage
and resolve the inevitable conflicts which are part of any business process.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
This course provides a number of guidelines that will improve the level of customer service in your organization. The aim of this course is to provide the learner with the practical tools that can be used to provide a gold standard level of customer service!
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
A Learner who has completed this programme will be able to demonstrate an understanding of diversity among people and in a specific workforce, an appreciation of the role and positive impact of such diversity, and how best to manage a diverse workforce.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
Many roles today require people to deliver presentations. Anyone who regularly communicates with others must develop the essential skills needed to achieve positive impact. Lack of structure, confidence and preparation can not only leave your audience confused but can have a detrimental impact on your credibility. In this course we look at how to structure a presentation and how to prepare yourself both physically (i.e. your notes etc.) and mentally.
We also take a look at the different types of presentation media you can use to enhance the message you are delivering.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
The objective of this short learning programme is to provide Learners with the critical knowledge and skills needed to manage their team members effectively and with confidence.
This truly South African programme is modular, flexible and outcomes-based, and focuses onvthe practical implementation of the knowledge and skills acquired during training. Learners are assessed three times during the training process and Senior Management involvement is assured via pre-course evaluations, briefing sessions and post-course feedback.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za
The objective of this very practical short learning programme is to provide Learners with the critical knowledge and skills needed to supervise their team members more effectively. While pitching at a lower level, it dovetails with the “Managing for Results” learning programme, ensuring that the same “Management language” is spoken throughout the company.
The programme is modular, flexible and outcomes-based, and focuses on the implementation of the knowledge and skills acquired during training. Learners are assessed three times during the training process and Management involvement is assured via pre-course evaluations, briefing sessions (where relevant) and post-course feedback.
Facilitator: James Mphele
Contact:
Office: +27 11 465 0361
Mobile: +27 83 604 0263
Email Address: jamesm@thewisdomhub.co.za